HR Magazine Awards 2021 | Best L&D Programme

HR Awards

Best L&D Programme

AIA Taiwan

New ways of working in L&D: creating a learning organisation with advanced tech, digital tools and networking platform to enhance employee learning mindset

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L&D in AIA Taiwan is more tailor-made, more on-the-ground and more personal oriented to help the people, team and organisation grow.

Seeing L&D as an investment of human capital from an organisational perspective, AIA Taiwan plans their annual T&D rollout through a Plan-Do-Check-Action cycle and uses this as the basis to leverage its 70-20-10 learning framework for training design. Under this model, employees obtain knowledge and skills through structured curriculum learning, benefit from best-practice sharing between interpersonal connections, and apply this to their daily work.

This L&D framework has proven an extremely effective approach for AIA Taiwan to transfer learned knowledge and skills to its employees’ daily work projects. Performance results, measuring employee L&D success in terms of the quantitative indicator of average employee productivity, rose from 3.6 million in 2019 to 3.9 million in 2020, indicating an average productivity growth of 8.3%. The Return of Investment (ROI) for AIA Taiwan on these new ways of L&D can be seen in three key areas:

1. People: after AIA Taiwan started putting its training courses online in 2020, the accumulated learning results rose by around 51% in just a year (from 13,828/times/person/year in 2020 to 20,852/times/person/year in 2021). Employees are quickly getting used to the ‘learn online’ and ‘learn anytime anywhere’ methods so that they can complete their learning journeys based on their individual development plans (IDP). In addition, they can choose their interest topics to learn and grow their other skill sets, such as ‘digital’ and ‘agile’ course topics that better equip them.
2. Organisation: leveraging the 70-20-10 learning model to help employees learn and grow their professional knowledge for job assignments. Taking the International Financial Reporting Standard No. 17 "Insurance Contracts" (IFRS 17) learning programme as an example, the company rolled out the physical classes and online training courses to provide employees professional knowledge (10%), joined the IFRS 17 task force in the AIA Group to build a co-learning network (20%), and applied the learned knowledge and skills of IFRS 17 into a pilot process for testing and adaption to actual job assignments (70%). The success of the IFRS 17 learning programme allowed AIA Taiwan to win the Taiwan Insurance Excellence Award-Silver prize in the Talent Development Category.
3. Wider community: as well as structured programme initiatives and coping with IFRS 17 going live, AIA Taiwan is the leader on IFRS 17 issue among insurance companies in Taiwan and were invited to share their IFRS experience by the government Insurance Bureau, the National Cheng Chi University and another insurance organisation to help them better prepare for IFRS, and help positively impact the economy and society while carrying out their brand promise of creating, ‘Healthier, longer, and better lives’ for all their customers.

With this blend of benefits for its people, the organisation as a whole and the wider community, AIA Taiwan has been able to leverage multiple positive impacts from its innovative L&D programmes. This, coupled with the 70-20-10 blended learning approach, has catalysed a huge uptake in AIA Taiwan’s training programmes. For example, the course, ‘Soft capabilities most needed on the international stage’ recently launched by AIA Taiwan, saw the trainers co-working with a local publication, leveraging a series of online videos and courses—some facilitated by the former CEO of Microsoft, Greater China. Employees were allowed to self-enrol, with no pressure to join, and yet almost 50% of the company’s 330-strong team enrolled and completed the programme. In addition, the CHRO hosted a post-course online sharing workshop with employees—inviting every participant to share their takeaways from the training. With highly positive feedback (94%), this initiative is another excellent example of AIA Taiwan putting their ‘learning anytime anywhere’ mantra into perfect practice.

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