Many in Hong Kong have experienced the roller coaster thrills and conservation work of Ocean Park, but few realise the complex technologies they use to remain a cohesive organisation where HR facilitates a connected and engaged workforce to help navigate the challenging business environment. For over a decade, the Park has been utilising ERP solutions and SAP SuccessFactors to empower and connect its multi-disciplinary teams towards operational alignment with a readiness to respond to change.
Check out HR Magazine's exclusive interview with Mimi Fu, Executive Director of Human Resources at Ocean Park and how they have leveraged technology to overcome all the challenges thrown at them during 2020.
In 2011, SAP® ERP was been deployed as an on-premises resource planning solution to transform and interlink its business processes. Ocean Park has subsequently rolled out cloud-based SAP SuccessFactors® solutions to further enhance its capabilities in HR management and better support its employees.
Fabian Padilla Crisol, Managing Director, SAP Hong Kong, said, “All businesses today are facing extreme challenges and an increasingly complex digital landscape. Organisations are transforming for the digital age by keeping their people at the centre of all of their decisions are the most agile and effective. Ocean Park is focused on becoming an intelligent enterprise that delights customers and employees alike, and we are proud to be its digital transformation partner.”
Mimi Fu, Executive Director of Human Resources at Ocean Park explained, “The SAP ERP solution was a catalyst for cultural change that connected our entire organisation and spurred us all to share information and data on a single centralised platform. When everyone has access to a wealth of neutral and unbiased information, we get better insights and can make better decisions. Tying this into our SuccessFactors platform helps us keep employees motivated, engaged and at the heart of everything we do.”
Ocean Park runs SAP SuccessFactors Performance and Goals solution, as well as Learning Management System to optimise workforce performance, engagement and productivity. With the convenience of any time, anywhere, any-device access, the solutions allow for thoughtful goal setting, ongoing dialogue and continuous development. It supports the Park in developing and delivering learning experiences that are relevant to employee goals and align with the organisation’s mission to provide memorable experiences to all our guests as a world-class theme park resort.
Paul Arkwright
Publisher
