Businesses needing to ensure continuity look to voice tech to monitor staff wellbeing during COVID-19 outbreak.
The technology detects uncontrolled psychophysiological changes to a person’s voice during open conversations.
A voice analytics technology company is seeing a significant increase in demand from businesses looking to ensure staff wellbeing during the COVID-19 outbreak.
Nemesysco, a provider of voice analytics technologies for genuine emotion detection, has announced that the company has been experiencing significantly increased traction for applying its voice analytics technology for remote employee wellness monitoring since the outbreak of the Coronavirus.
In recent weeks, millions of employees around the world have been forced to work from home for the foreseeable future in conditions that are severely impacting their individual and team productivity. Even though technologies for remote employee collaboration, such as video conferencing and virtual shared working spaces, are enabling businesses to continue working, managers and HR teams are unable to fully understand and measure how these new conditions are impacting the performance and overall state-of-mind of their employees.
Detecting changes in emotion
The technology is designed to reveal the genuine emotional state of a person by detecting and measuring uncontrolled psychophysiological changes to a person’s voice during open conversations.
For remote employee wellness monitoring, the voice technology runs in the background during real-time or recorded conversations with employees. The technology initially establishes a baseline for each monitored employee and monitors for changes in emotions relevant to the workplace, such as stress, frustration, fatigue motivation and enthusiasm.
“The human resources space is currently the strongest market we are serving,” said György Kis, CEO, ANIMA Polygraph Ltd, a channel partner of Nemesysco. “Many of our customers, especially in the banking and insurance sector, are applying the technology to better understand the mind set of their employees who are now forced to work from home in a critical effort to maintain the continuity of their businesses and the services they provide.”
Being prepared for new realities of remote working
“This strong interest we are currently experiencing for remote employee wellness monitoring is coming from both government organisations and enterprises across the Far East, especially in Japan, China and many parts of Southeast Asia. Many of our call centre customers have also recently expanded their use of our voice analytics technology to monitor the emotional wellness of their agents who are now working remotely from home,” explained Amir Liberman, CEO, Nemesysco. “These new customers initially approached us with the immediate need to ensure business continuity as they rapidly transitioned their employees to work from home and many are also telling us that they want to be prepared for the new realities of remote working that will likely continue afterwards.”
As HR teams across the world are working to improve staff wellbeing during this critical time, perhaps voice technology is the answer to detecting potential mental health issues. By addressing these problems immediately before they worsen, businesses will be able to ensure that productivity is maintained and employees stay motivated as they work from home.
Paul Arkwright
Publisher
