StepStone Solutions has emerged as an ‘outperformer’ in the Enterprise category in a comprehensive new report* on customer satisfaction with talent management solutions from the sector’s leading research company, Bersin & Associates. ‘Outperformers’ were those vendors which beat the segment average among the 17 vendors who received sufficient customer responses for inclusion.
The report is based on a detailed study of more than 700 organisations of the top-talent technology providers—from SMEs to major global corporations. Bersin & Associates’ customer satisfaction methodology measures four key service dimensions: product quality, implementation, service and business partnerships.
“We are delighted to once again feature highly in this real-world study of customer satisfaction,” said Matthew Parker, CEO, StepStone Solutions. He added, “Customer satisfaction is increasingly used as our primary Key Performance Indicator…We use feedback from both our own twice-yearly satisfaction surveys, as well as independent reports such as the Bersin study, to drive our strategy and processes. Although we are always trying to do better, our current growth and industry-leading levels of customer retention are strong indicators to us that our focus on customer satisfaction is the right one.”
“As the Talent Management market consolidates we see a number of vendors emerging as providers of fully integrated talent management systems on a global basis,” said Josh Bersin, President and CEO, Bersin & Associates.
* An executive summary of the full report, Talent Management Systems Customer Satisfaction 2011: A Comprehensive Study of Customer Experience with Talent Management Systems, is available on the Bersin website at http://marketing.bersin.com/CSat2011.html. The full report will be available in late December 2010.
Paul Arkwright
Publisher
