Hong Kong has one HR staff for every 167 employees, falling well behind the average of 107 employees per one HR staffer in Asia and 92 employees in other parts of the world.
Findings from the 2013 HR Service Delivery and Technology Survey by Towers Watson revealed that it is not due to high efficiency but rather that they—more often than not—offer fewer and less sophisticated services to their managers and employees than their counterparts elsewhere. This may explain why HK HR is trying to increase efficiency as well as quality through major HR re-structures and re-engineering of processes whilst seeking to better leverage the use of technology.
Key findings from the survey include:
- HR portal is increasing in prevalence—over 60% of Hong Kong organisations surveyed already have or are developing an HR portal which is accessible by HR and employees.
- Manager Self-Service is increasing in Hong Kong with 47% of organisations adopting MSS and 44% wanting to expand its usage.
- 63% of organisations indicated their investment in HR technology this year will match last year’s investment levels.
- In China and Singapore, 40% and 31% respectively plan to change their HR structure.
Paul Arkwright
Publisher
