Expanded G&D Support Department pleases both staff and customers

German KVM manufacturer Guntermann & Drunck has taken on more support staff and extended its service hours in order to provide better support to customers, to the particular benefit of those outside of Europe.

Martin Drunck, owner of G&D and CEO of Service, Product Management & IT, explained, “Finding skilled service employees is hard—finding experienced KVM service employees even harder. That’s why we train most of our technicians in-house and employ them full-time after they’ve finished their training.” In this way knowledge is passed down to trainees from experienced KVM experts, which has resulted in a high retention rate of staff at G&D. The new service hours mean more flexibility for the support staff and an increased sense of satisfaction that they are providing a good service to customers.