It can sometimes be challenging for staff to seek medical consultations, as they may not feel well enough to make an in-person trip to see a GP. Trips to clinics also take up valuable time away from people’s schedules. All that is about to change. Bupa Hong Kong has just announced the extension of its clinical coverage to also include video consultation. Now all eligible customers can remotely consult with selected GPs through video call about common conditions from the comfort and safety of their homes. The video consultation is then followed by door-to-door medication delivery for patients living in Hong Kong Island, Kowloon and the New Territories.
"Eligible customers can remotely consult with selected GPs through video call about common conditions from the comfort and safety of their homes. The video consultation is then followed by door-to-door medication delivery for patients."
In adjusting to the current period of flux, almost everyone in the SAR has had to make changes in their lives, including the healthcare services they need. To help provide better support for staff who need to consult a GP during these challenging times, Bupa has partnered with selected network provider Quality HealthCare Medical Services to offer video consultation services. The video consultations can be conducted in either English or Cantonese and the usual HK$50 medication delivery charge is also being waived during the special protection period from 17 July until 31 December 2020.
Key benefits of video consultation services:
- Make an appointment by simply calling designated video consultation hotline.
- Video medical consultation and medication prescriptions provided across Hong Kong.
- Door-to-door delivery service for medication, sick leave certificate and referral letters.
- Free follow-up consultation at an appointed clinic within 24 hours after the video consultation, should further examination be needed.
- Seamless and cashless payment experience with Bupa medical cards, with co-payment or extra medication fees, if applicable, able to be settled through the Faster Payment System (FPS).
Andrew Merrilees, General Manager, Bupa Hong Kong, noted, “We received very positive feedback when we first piloted our video consultation with some of our corporate clients. We are now excited to extend this service now to all our group and individual customers with network clinical benefit and an eligible medical card, bringing them a digital healthcare experience.”
Paul Arkwright
Publisher
