Laura Cole
Head of Operations AMEA
British Telecom Group
British Telecom (BT) understands that times are changing with how we use technology and that one of the key focus areas is around recruitment and having a recruitment system in place that facilitates similar systems across the globe. A key area for BT was to make sure that HR was easy to do business with, and this included a plan to roll out an operating model in the Asia Pacific and the Middle East in the next three months.
BT’s focus is on the HR home portal where employees and line managers can use this as a self-service wrap - freeing up HR for more strategic work. This behavioral shift, where cutting-edge functionalities are now used outside of work, means employees can self-serve in HR first before contacting HR.
In terms of technology, the focus for BT is on having out-of-the-box systems. When software updates come through, employees can take advantage of those updates. This enables line manages to raise acquisitions themselves, work internally, short-list CVs and do all of it online. Our end-state vision is accessibility of these systems through mobile communications, a front door into HR.
Paul Arkwright
Publisher
